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Aug 4, 2017 by

Six Features Your Business Phone System Should Have Effective communication is necessary if you want a successful business. Before purchasing a phone system, there are a few factors you should consider. A major factor that needs consideration is the type of features you need to have. Phone systems are only as good as the features they come with. Here are 6 examples of telephone features that you should have. Voicemail Nearly all telephone systems have the feature of voicemail. Nevertheless, answering machines differ depending on the providers. Certain Voicemail features give you access to messages regardless of location. Regardless of whether you are using the phone itself or a voicemail system, which is remote, you will still be able to access messages from whichever place. Phone Conferencing This particular feature enables you to use more than one extension to connect to several people. When purchasing a system with such a feature, it is important to know the exact number of lines such a phone can connect to at any given time. You should also test the sound quality of the speaker on the phone to ensure that all your conference calls are audible.
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Virtual Receptionist The auto attendant is great if you constantly have many calls on your hands and lack capital for a call center solution. If you don’t have one of these I’m today’s world, your business might be termed as unprofessional. Such software simply take the place of a real receptionist. It can convey loads of information and instructions that relate to your business.
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Call Screening Sometimes it may be impossible for business people to answer all their incoming calls because of how busy they get. This feature is efficient because it allows you to choose how to handle a particular call. You can differentiate between casual and business calls, just by looking at the caller ID. Additionally, it allows you to choose which call comes first on your priority list. However you should never allow your casual calls to be made using your business number. On Hold Music A research by the telemarketing magazine revealed that 80% of callers are normally put on hold. Additionally, the study evidently showed that 60% of the callers hang up if they end up experiencing silence. Playing musing in the background, in most cases encourages the caller to remain on the line. You can also keep them on hold using messages instead of utter silence. Forwarding Call Call forwarding allows you to forward all your incoming calls to another phone such as another office phone, or your mobile phone, instead of failing to answer the calls.There are some phone systems that make use of the hunt group method, which forwards the call to a sequence of registered numbers until it is answered. It is clear that phone systems have a variety of features. It is your job to research for you to see the kind of features that can cater for your firm needs. However, no policy prevents you from having all of them if possible.

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